Frequently Asked Questions

Are the listed prices including or excluding sales tax (VAT)?

By default all our prices are exc. VAT, unless specified otherwise.

How can I cancel an order?

You can cancel your order If you have not paid yet. Please send us an e-mail to ; we will delete the order for you.

I have an EU VAT number, how can I prevent paying the 19% sales tax?

Companies from within the EU (the Netherlands excluded) do not have to pay sales tax if they provide us with their VAT number. Dutch law obliges us to manually check the match between your VAT number and the company name you provided. To set up your VAT number in the Visual Productions store, please send us an e-mail to Usually we update the VAT field in your account in one working day. You can find the VAT field in the 'Account Information' page in 'My Account'.